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Pre-Order Policy (Customer-Friendly)
Because we work with artisans, small batches, and sustainable processes, many of our pieces are available on a pre-order basis. Here’s what you need to know:
What is a pre-order?
A pre-order means you’re reserving a piece before it’s produced. Each item is made with care, often handcrafted by artisans, so production takes time.
When will I receive my order?
Estimated timelines are listed on each product page. Since our pieces are handmade, there may be slight delays — but we’ll keep you updated along the way.
Do I pay now or later?
Payment is taken upfront to secure your piece. This allows us to begin production responsibly and ensure artisans are fairly compensated.
Can I cancel or get a refund?
- Pre-orders are final and non-refundable once placed, as each item is made specially for you.
- If, for any reason, we are unable to deliver your piece (for example, due to material shortages), we will issue you a full refund.
What if my item arrives damaged or incorrect?
If your order arrives defective or isn’t what you purchased, please contact us within 7 days of delivery and we’ll make it right.
Why do you use pre-orders?
Pre-orders allow us to:
- Avoid overproduction and waste
- Ensure artisans are paid fairly Keep our process sustainable and intentional
By pre-ordering, you’re helping us create a fashion system that honors people, culture, and the planet.